The customer experience is a vital aspect of gaining a sale. This indicates that customer service needs to be amazing, nay, excellent. Sadly, through traditional training sessions and modules, customer service has become stale and over rehearsed. But don’t worry, VR is here to save the day.
- Feels real, without it having to be real (per say)
- We’ve all been there, where we need to see a piece of furniture in real life, but can’t because of external circumstances. So we have to wait until our schedules free up, but by then the product is sold out. To stop this from ever happening again, use VR. VR applications allow customers to view a room or objects, and even let you simulate travel. The possibilities are endless.
- Advanced customer service
- Automated help desks are the bane of society, I’m sure we can all agree upon that, so how can we change that? VR, of course. Through this immersive technology customers can have face-to-face conversations with agents, which makes the customer feel more appreciated and respected as a whole.
- Having a visual aid is also immensely helpful for difficult problems, where directions over the phone just don’t work sometimes. VR can help with this problem as the instructions can be given with 360 video, ensuring that the individual knows exactly what to troubleshoot and can fix it properly.
- VR can also help train agents initially, because VR training is renowned for producing great results, and thus, employees. Check out more on this topic in our articles such as https://yesvr.com.au/why-every-ceo-should-know-about-vr-training/ and https://yesvr.com.au/evaluation-and-effectiveness-of-vr-soft-skills-training/
- Better Engagement
- While most applications in this day and age are quite one-sided, VR is very interactive. Thus, customers become more engaged with the product such as customising their living rooms in VR by choosing products and colours without having to commit, making the decision-making process much easier. The gamification of these programs makes the content immensely more fulfilling and enjoyable which makes the customers want to use it again and again. By enabling customers the chance to manipulate and interact with digital objects, instead of forcing opinions and sales down their throats, more sales can be achieved.
- Provides more emotion
- VR is known for its ability to build upon human empathy skills, because of its focus upon recreating a human experience. Regular customer service has become such a commonplace that the interactions seem forced and out of obligation. VR can stop these negative associations with customer service by introducing new ways of exploring the store and greeting customers.
The customer experience can be extremely changed with the addition of VR, so why not send over a message to your team and we can help better your company too. Remember happy customers equates to a flourishing and successful business.
Written by Belinda Saha
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